| Feature |
Description |
| Easy to customize |
Just add
your companies logos and style sheet, and the system works out of
the box. We provide all the source code. You can make whatever
changes you like. The system is Windows DNA compliant. |
| Client
Defect Management |
Your
clients can sign up for support on the web. They can open,
close, annotate their issues. |
| Knowledgebase |
Let your
clients help themselves by researching issues that have already
been addressed by searching the knowledgebase. With just a few
clicks, you can transform defect information into a searchable
knowledgebase. |
| Secure |
Your clients
can register themselves for support via the web. They set
their own userid and password. The system automatically emails
it to them for their future reference. |
| Forgot
Password Support |
If one
of your clients looses their password, the system will
automatically email them a new one. |
| Integrates
with your software downloads. |
Your
clients can automatically be registered for support when they
download your product. Keep an active list of all your
prospects. |
| Interact
technology |
Your
technicians and prospects can have real time conversations,
providing a higher level of support. Your technicians will
be alerted via e-mail when a client has updated an issue. |
| Defect
reviewing |
Your
clients can use various filters to review their defects. Your clients can
review all the defects for their company by all of their
employees.
|
| Attachments |
Lets your users
include attachments that better describe their problem. |
| Private |
Your clients can only
see the products they are licensed for, or the projects they are
involved in. |
| Export to Excel |
Allow your clients to
export their reported items directly into Microsoft Excel. |
