Complete Issue Management Solution

• Track bugs and feature requests in your development projects, internal systems, web site, and much more
• Supports distributed development organizations with out sourced workers, telecommuters, etc.
• Web and Windows version give you flexible of deployment options
• Integrated Call Tracking to support your end user community. You can even track billing billing codes, Service License Agreements and licensed products.
• Built in Technical Support portal for your end users
• A work queue driven system
• A complete audit trail of all activities related to an issue are automatically recorded and maintained
• User access is secured by user profiles in conjunction with operating system security
• Add an unlimted number of notes for every issue
• Defaults settings such as severity, status, etc. can be set at a project/product level can be set for an issue.

 Open Solution

• Supports Access, SQLServer, Oracle and DB2 databases
• Defect Manager's API's allow you to integrate defect reporting into your own products, internal systems and web sites
• Export issues to one of many external formats such as Microsoft Excel  and XML.

 Configurable System And Scalable

• Supports an almost unlimited number of priorities, severities, projects, users, etc.
• You can change any of the field names that you like. For instanc eif you like issue instead of defect, you can change it. Automatically every sceen , report, message, etc. uses the new name.
• Define your own custom fields. Specify field attributes such as default values, field length, field type, etc.
• Web user interface is customizable. The user interface source code is shipped with the product
• The product architecture is compiled C++ COM+ objects.

 Issue Filtering

• Use one of any number of built in filters
• Create and save your own queries
• Complex boolean expressions are supported
• Quick Search allows users to search any of the test fields and notes for a specific text string by product or individual
• Search for issues by keywords
• Search for issues by company, company location (or department) or contact

 Issue Reporting

• Use one of any number of built in report formats
• Specify the fields you want in the report
• Create and save your own reports
• Report pre-viewer lets you review the report before you print it
• Export, print or e-mail the report
• Report Manager users XML and XSLT technologies.

 E-mail Alerts

• User can be automatically notified by e-mail/pager when certain change are made to their issues
• Create your own alert e-mail message templates

E-mail (POP Server) Support

• Automatically logs isses into Defect Manger from e-mails in any number of e-mailbox on your system. Now have all your support, sales, etc. e-mail accoutns automcatically logeedd and assigne in Defect Manager.
• Set defualt assignee, status, severity, etc for each e-mailbox account.
• Any attachemnts in the e-mails get add added to the issues as an attachment ot be reviewed.

Reminders

• Technicians and management can be sent daily e-mail reminders of all their (and their staffs) open issues by priority

 E-Tech Support

• Out of the box technical support / customer services portal. Easy integration with your existing web site.
• Allows users to report issues, review their existing issues, add notes to issues, upload files and screen shots related to the issues
• Automatically adding status, work queue, priority, and technical owner.
• Automatically send form letters to you clients when the issue is opened or closed. All form letters are customizable
• Built in searchable knowledgebase. Issues can be published to the knowledgebase with a click of the button
• The system is secure and protected by various security strategies
• Users can only see their issues and knowledgebase entries for products or projects that you allow them to see
• Create and maintain a searchable FAQ for each of your products and projects with a click of a button
• Your clients can export their issues to Excel.
• Your clients can also run reports and print their issues.
• Users have a choice of many predefined filters.
• User can updload documents and URL as attachments to any issue for you technical support staff to review.
• With a few clicks, you can e-mail hot fixes, product support updates, system availability, etc. to your user base.
• Export client information to other e-mail management tools.
• Create your own custom message templates for your end user communications
• Adds "sickiness" to your existing web site
• Click here to take a test drive

 Issue Metrics and Performance

• Supports defect distribution metrics by user, status, or project
• Supports defect trend metrics by project and releases/builds
• Metrics can be displayed in tabular form or in a graph
• Export all metrics to external applications such as Microsoft Excel

 Attachments

• Add an almost unlimited number of attachments to an issue
• Add an almost unlimited number of hyperlinks to an issue

 Defect Chaining

• Link similar issues to each other. When one issue is resolved they will all be closed automatically
• Link children to defects to a base defect. The base defect can't be resolved until the dependents are resolved.

 Development Tools Integration

• Support for Microsoft Visual Source Safe
• Defect Manager Add-In for Visual Studio 6.0
• Defect Manager Add-In for Visual Basic 6.0

 System Test Support

• Capture all system test related information (such as test name, test case, test actions failure codes, etc.) associated with an issue