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Defect Manager provides is the best bug tracking software for the price. Defect
Manager allows small and large companies to properly track bugs and defects in
their products. Defect Manager helps companies ensure that all defects and bugs
reported by their clients and staff are properly defined, prioritized,
corrected, fixed and delivered.
Defect Manager can help you create better quality products,
deliver them on time, and give you a better relationship with your
clients.
Whether you want to upgrade from your existing Excel
spreadsheets, or stop wasting your precious staff on maintaining home-grown
systems, our intelligent importers can import your existing defects and bugs
for you.
Defect Manager runs on Windows and from a web browser.
Defect Manager for the web, provides your off-site and out-sourced staff
complete access to team information no matter where they are located. An
invaluable tool for your employees who are at home covering 24 x 7
support.
Defect Manager's benefits:
A Complete Solution
Defect Manager manages the complete development life cycle of product
development through field deployment. An invaluable tool for management,
product development, Quality Assurance, Technical Support and your
clients.
Easy to Use
You do not have to be the ultra-geek to use Defect Manger. Defect Manager is
designed to be easy, to get up and running fast.
Powerful
Just because we designed Defect Manager is easy to use, we also added all
the capabilities that complex development organizations need to be successful.
Get your products out on time
Defect Manager will help your organize defects, enhancements and bugs, in way
that suits your business needs. You will always know how close you are to
completing products, projects or maintenance releases.
Increase the effectiveness of
your staff
By prioritizing and assigning defects to your staff, you can project when
certain fixes will be available for the clients that reported the defects.
Increase the efficiency of your
staff
By grouping similar defects by product area, your technicians can correct many
problems in a particular area all at once.
Increase the quality of your
products
Product bugs and defects will no longer unanswered and forgotten. Your clients
won't be encountering the same nagging problems release after release.
Keep your clients with
eTechSupport
Defect Manager's eTechSupport is a web based technical support system
that comes ready to go right out of the box. eTechSupport allows
you to easily enhance your companies web site with real time bug reporting,
defect annotating, and real-time knowledgebase. Currently, eTechSupport
is a FREE add-on to Defect Manager.
As your clients report high severity bugs and defects, Defect
Manager can alert your 24x7 staff (via emails and pages) no matter where
they are. From an Internet browser, your support staff can use Defect Manager,
to resolve their issues.
Use eTechSupport to differentiate your products
from you competitors, or use it to offer your clients a higher priced
support option.
Adding integrated technical support to your site will drive
your clients to your site. Create a deeper connection and rapport with
your clients. We all know its hard to gain new clients, make it easier to keep
yours your.
Database Independent
Defect Manager by default comes with the Microsoft Jet engine (Access
database). But Defect Manager supports Oracle and SQLServer
databases as well. Why use a proprietary database system for your
data? Why not use proven database technology developed and supported by
database experts? Use the database that your company already uses and
understands. You can use any of these databases and the price per user is
the same!
Reduce Support Costs
Defect Manager allows you to publish defects in the form of a searchable
knowledge base. You determine which defects (and their resolution) will be part
of the searchable knowledgebase. Your clients can fix many of their own
problems without ever having to call technical support. Your clients can review
that status of any of their defects online if you desire in a secure
environment. Defect Manager keeps a complete audit trail of all activities
associated with a defect. You will be able to determine whether you are
properly serving your clients or not.
Use defect metrics to help optimize
your business
Using some of the metrics that are gathered by Defect Manager, you can easily
identify product areas that are the most are the most problematic, or which
technical support person fixes the most problems, or which client is putting
the largest drain on your support personnel, or what is the average number of
days to fix a defect, etc. Armed with this type of info, you can then take the
appropriate action to correct the situation.
Keep your technicians happy
Employees work better when they know what is expected of them. With Defect
Manager they can see and manage their work queues. They will know which clients
problems are the most important that they need to fix.
Built for large and small companies
Defect Manager is distributed in two options. The first option is the Workgroup
Edition and the second is the Enterprise Edition. The Workgroup Edition is
meant for a small group of users. The Enterprise Edition is designed for
hundreds of users.
Open System & compatible with
all your favorite tools
Defect Manager does not use a proprietary database as the repository for all
you defect information. Our database schema is a normalized set of tables. You
can use any ODBC compliant tool of your choice for reporting and defect
analysis.
Migrate from more costly solutions
If you like Defect Manager, we can help you convert from your existing solution
to Defect Manager. This alone can probably save your company a lot of money. We
have intelligent importers that migrate your existing data from other tools
into the Defect Manager repository.
Reasonably Priced
Click here to see pricing.
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